Before applying: Be sure to read IMPORTANT NOTICE
《 TICKET SALE 》
◆Tickets shall not be refunded unless the event is cancelled or postponed.
◆Following the venue guidelines, seats may be sold and operated at full capacity.
◆Due to infection control measures, you will be asked to register your personal information when purchasing a ticket.
This is to be submitted to the administration to identify the infection rout if needed. If not registered at purchase, we must collect your information at the venue entrance on the show day.
◆All tickets are issued and operated by electronic ticketing system, and it is compatible with smartphones only.
◆Government-issued photo ID may be asked upon entry. Please bring it with you on show day.
◆We strongly recommend purchasing tickets through the official ticket agencies from the point of infection control measures.
《 EVENT DAY 》
◆If any of the following conditions applies, we will have to deny your entry.
①You have returned from overseas within 2 weeks and have no medical certificate of negative PCR result.
②You have symptoms such as fever more than 37.5℃, cough, sneeze, headache, vomiting and/or loss of smell and/or taste or you are suspected of being infected with infectious disease.
③You live with family or others who have been infected or suspected of being infected.
④You had positive PCR result within 14 days from the show day.
⑤You had close contact with a person with positive PCR result within 14 days from the show day.
⑥You cannot corporate to submit the personal information.
⑦You are highly intoxicated with alcohol.
◆Please check your temperature in advance before coming to the venue.
◆Please bring a face mask or equivalent face covering with you. You will be required to wear them at all times whilst in the venue.
◆To avoid crowded space, we will control the number of people entering the venue. Please follow the instruction as we will schedule your entry time depending on your seat section of the show day. Also, same safety procedure will be executed when you leave the venue. Please kindly understand that it may take longer and remain seated for your time to exit.
◆Upon entering the venue, we will check your temperature and ask you use hand sanitizer.
◆We ask for your corporation in maintaining social distancing inside the venue.
◆Hand sanitizer is available throughout the venue.
◆Disinfectants are used during cleaning as frequent as possible, especially in locations used by large numbers of people such as doors and restrooms.
◆Audience area and the shared facilities will be disinfected and sanitized before the show.
◆Please take any trash (mask, tissue and etc.) home with you to prevent any virus infection.
◆You can stand and watch the performance during the show, but please refrain from raising your voice, moving to seats other than the ones you purchased as well as any acts which may disturb other customers.
◆Ventilation system of each facility will be maintained maximum degree in the audience area.
◆In consideration of the health of both customers and staff, the staff will be wearing face shields, masks, and/or gloves as a precautionary measure.
◆For security reasons, we may have to ask you to leave the venue if you cannot follow our instructions.
◆For anyone who is in a wheelchair and/or needs our assistance, please contact the information in advance.
◆Please install the app called COCOA (COVID-19 Contact-Confirming Application) and register your information.
◆Any presents including flowers (neither lobby or dressing room) and letters won’t be accepted at this time.
(No present box will be located and please do not leave any to the staff.)
◆We ask that you do not wait for the Artists to arrive/come out from the venue and public transport area. These acts causes great inconvenience to others and we do not appreciate it from the point of infection control measures.
《 AFTER EVENT DAY 》
◆If you find out that you are infected, please contact the health center in your jurisdiction and concert information desk. Also please register your PCR result in COCOA (COVID-19 Contact-Confirming Application).
◆Before purchasing a ticket, please note that the videos and photos taken inside the venue including the audience area may be open to the public.
※Please note the information of this event and infection control measures may be updated following the administrative guidance. Please check Artist Official website and event organizer websites.