Important: Information About Refunds Following Cancellation of BAND-MAID ZEPP TOUR
Thank you for your purchase of tickets for BAND-MAID ZEPP TOUR.
In line with the cancellation of the tour,
we are providing information about refund procedures, as follows.
For inquiries regarding the refund, see the information noted at the end.
We request that you contact the event producers for specific performances.
Refund Procedures
・Refund procedures differ by seller.
・A ticket is required in order to receive a refund.
Please note that lost tickets or tickets without a stub will be invalid and ineligible for refund.
・Please note that refunds can only be made during the following period.
Refund period: 10:00, Thursday, June 25 to 23:59, Friday, July 31
Advance O-Mei-Syu Sama purchase / Customers purchasing from Lawson Ticket
Refund period: 10:00, Thursday, June 25 to 23:59, Friday, July 31
Use the Loppi machine at a Lawson / Ministop shop. After a Refund Ticket is issued,
please perform the refund procedure again using the Loppi machine.
Please confirm procedures before proceeding.
Advance O-Mei-Syu Sama purchasers overseas,
Those who purchased tickets at LAWSON TICKET for non-Japan residents
We will cancel the charge that was made to the credit card used in purchasing the tickets.
No action is needed from the customers' end.
*As the cancellation process will begin after the refund period closes,
it may take up to 2-3 months for the amount to be refunded.
Please contact your credit card company for details regarding the exact timing of your refund.
▼ See refund procedures here
http://l-tike.com/oc/lt/haraimodoshi/
About fees
Fees will also be refunded.
Refunds will be made for advance service fees, in-store ticketing fees, and system usage fee. (Shipping charges are not refundable)
At the time of refund, you will need the fee tickets that were issued together with the Refund Ticket.
Please understand that if your Refund Ticket or fee tickets have been lost or cancelled,
refund is not possible.
Inquiries: Lawson Ticket https://faq.l-tike.com/
Customers purchasing at Ticket Pia
Refund period: 10:00, Thursday, June 25 to 23:59, Friday, July 31
Refund procedures vary with ticket receipt method and payment method. Please check available refund procedures at the URL below.
⇒http://t.pia.jp/guide/refund.html
*Customers purchasing by cash on delivery
As the ticket was not shipped, you do not need to perform any procedures.
We will send a certificate of postal money order to the ticket shipping address, around the middle of September.
The certificate of postal money order will be delivered from a Postal Savings office center in a green envelope.
Please bring ID to a post office to redeem the certificate.
Inquiries: Ticket Pia http://t.pia.jp/help/index.jsp
Customers purchasing from E Plus
Refund period: 10:00, Thursday, June 25 to 23:59, Friday, July 31
As the ticket was not yet received, refund will be made at E Plus.
You do not need to perform any procedures.
As refund procedures vary by payment method used at the time of application, please see the following.
Customers paying by credit card
https://eplus.jp/sf/refund1/c-type
Customers paying by method other than credit card
Refund of the price will be made through the WELLNET Cash Transfer Service.
*When the procedures have been enabled, we will contact you by email again. Please wait until then.
※ We will send email with information on the refund procedure about four to six weeks from the refund period.
*Confirm procedures here → https://eplus.jp/sf/refund1/w-type
Inquiries: E Plus Customer Support http://support.eplus.jp
Nagoya Performance
■ Customers purchasing at Sunday Ticket Center
No procedures are required.
When preparations have been made, we will perform refund by registered mail for cash. Please wait until then.
Please note that the refund will be made to the address and the name that were registered at the time of purchase.
If you do not receive the refund by the end of August, please contact the below.
Inquiry: Sunday Folk Promotion 052-320-9100 (every day: 12:00 to 16:00)
Please note that refunds other than the above are not handled.
We sincerely apologize for any inconvenience caused.
Osaka Performance
■ Customers purchasing at CN Play Guide
Refund period: 10:00, Thursday, June 25 to 23:59, Friday, July 31
*The refund will be made at the store where the ticket was purchased.
*If the ticket was received by postal mail, please see details of the refund procedures at the URL below.
http://www.cnplayguide.com/refund/
Inquiries: CN Play Guide https://www.cnplayguide.com/toiawase/
Inquiries about Performances
Kyodo Information: 0570-200-888 (11:00 to 16:00 *Closed Sundays, holidays)
*Operators may be unavailable at some times.
See the URL below for details.
Fukuoka Performance
■ Customers purchasing at BEA CLUB
We will contact requesting customers separately.
Inquiries: BEA concert@bea-net.com https://www.bea-net.com/
Sapporo Performance
MAIL：info@wess.co.jp
TEL：011-614-9999（11:00～18:00）
Tokyo Performance
Inquiries: Creativeman: 03-3499-6669 (12:00 to 18:00)