BAND-MAID Official Web Site

FAQ

Recently FAQ

I want to request an appearance

Please place your inquiries regarding event and concert appearance requests below.

Contact us

I have not received a confirmation e-mail after placing my order.

After an order is placed, we automatically send an order confirmation e-mail as a reference to the customer, but in some cases it may not be delivered due to reasons we are not responsible for, such as mistyped e-mail addresses, e-mail account changes, spam e-mail settings, volume exceeded mailboxes, relay mail server interference, etc.

It is possible to verify the same information as the order confirmation e-mail, in the order history page, so in order to verify details of order, or whether order has been completed, please refer to the order history page.

Be careful of placing multiple orders due to not having received an order confirmation e-mail, as it is not possible to cancel duplicated orders.

Payment settlement fails

If the payment settlement fails, it might be successful if you try again after waiting a while.
We apologize for the inconvenience, but please wait a while before trying to settle the payment again.

The registration confirmation email did not arrive

You cannot register an account if the registration confirmation email does not arrive.
If you did not receive the registration confirmation email, please try the following and resend the email via Resend confirmation email.

docomo Users

  • 1. Email Settings → Advanced Settings/Cancellation → Receive/Reject Settings → Receive Settings → Enter bandmaid.tokyo in the input field of the domains or addresses that you want to receive emails from separately → Register

au Users

  • 1. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → Designated Reception List Settings → Enable/Edit List → Enter bandmaid.tokyo in the Designated Reception List → Register
  • 2. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → Designated Reception List Settings → Spoofing/Email Forwarding Permissions → Enter bandmaid.tokyo in the registration number field → Register
  • 3. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → If the [Spoofing regulation] individual setting is set to (high) or (medium), change the setting to (low) or Not Set.

SoftBank Users

  • 1. Email Button → Email/PC Email Settings → Email Address Settings → Spam/Email Blocking Settings → Individual Settings → Receive and Reject/Reject Settings → Enter bandmaid.tokyo in the address field → Select Backward Match → Register

What is BAND-MAID ID?

It is a necessary ID for using our site.
Available for free to everyone.
Please see About my account for details.

I want to register, but I have not received the confirmation email

There is a possibility of the following, so please check.

• It has been automatically separated or denied as “spam mail”
< If you are using a PC email address >
Depending on the current settings for your email service, email software, and anti-virus software, they may recognize emails from us as "spam mail" and block them. Please check all of your inboxes, including your spam mail inbox.
< If you are using a mobile email address >
Your cellphone company’s spam blocking function or domain-specific reception may be blocking our emails.
To receive emails from bandmaid.tokyo, please update your domain-specific reception settings to authorize our emails, then visit here to resend your confirmation of registration email.

※ Regarding email reception settings: even if you have not changed any settings yourself, some carriers (cell phone companies) have high-security default settings. Please make sure to check all of the above before contacting us.

• The email address you entered was wrong
Please check your email address and Register a new account once more.
 

I am not getting the email magazine.

There is a possibility of the following, so please check.

■It has been automatically filtered or rejected as spam

<If using a computer email address>
It is possible that emails from our site are not reaching you as they have been recognized as "spam mail" due to the settings of your email service, email software, antivirus software, etc. Please check all your inbox folders including your spam mail folder, or check the settings of your service and software.

<If using a mobile email address>
It is possible that our emails are not reaching you due to the spam prevention function or domain specified email reception of your mobile phone company.
After setting up domain specified email reception in order to receive emails from bandmaid.tokyo, please contact us using the Contact Form.

*Even if you do not recall personally adjusting the settings for incoming emails, it is possible that your carrier (cell phone company) may have high-security default settings. Please make sure to check all of the above before contacting us.

■The correct email address was not registered

Please check your email address registration information on "My Page."