FAQ
About payment
Please tell me how to terminate my membership
To terminate your membership, please click on the "Terminate Membership" button in My Page after logging in to the website.
In case that you cannot resolve your trouble even if you read the above, please contact us from the Inquiry form below.
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What is a security code?
The security code is a special kind of code used to prevent the unauthorized use of credit and debit cards. Please verify below where the code can be found on each credit card.
- For VISA, MasterCard, JCB and Diners Club, the code is a three-digit number written in the back of the credit card
(It is located immediately to the right of the main card number.)
For American Express, it is the four-digit number written on the front of the credit card.
(It is located to the upper right of the main card number.)
If you are unable to locate the security code, or if it is illegible, please contact either the bank written on the card or the credit card company.
In case you are unable to solve your problem even after reading the instructions above, please contact us through the form below.
In case that you cannot resolve your trouble even if you read the above, please contact us from the Inquiry form below.
Inquiry form
Payment settlement fails
If the payment settlement fails, it might be successful if you try again after waiting a while.
We apologize for the inconvenience, but please wait a while before trying to settle the payment again.
In case that you cannot resolve your trouble even if you read the above, please contact us from the Inquiry form below.
Inquiry form