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If you did not receive the registration confirmation email, please try the following and resend the email via Resend confirmation email.

docomo Users

• 1. Email Settings → Advanced Settings/Cancellation → Receive/Reject Settings → Receive Settings → Enter bandmaid.tokyo in the input field of the domains or addresses that you want to receive emails from separately → Register

au Users

• 1. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → Designated Reception List Settings → Enable/Edit List → Enter bandmaid.tokyo in the Designated Reception List → Register
• 2. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → Designated Reception List Settings → Spoofing/Email Forwarding Permissions → Enter bandmaid.tokyo in the registration number field → Register
• 3. au one homepage → au Customer Support → Customers who have trouble with spam → To Spam Filter Settings → Spam Filter Settings → If the [Spoofing regulation] individual setting is set to (high) or (medium), change the setting to (low) or Not Set.

SoftBank Users

• 1. Email Button → Email/PC Email Settings → Email Address Settings → Spam/Email Blocking Settings → Individual Settings → Receive and Reject/Reject Settings → Enter bandmaid.tokyo in the address field → Select Backward Match → Register

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• It has been automatically separated or denied as “spam mail”
< If you are using a PC email address >
Depending on the current settings for your email service, email software, and anti-virus software, they may recognize emails from us as "spam mail" and block them. Please check all of your inboxes, including your spam mail inbox.
< If you are using a mobile email address >
Your cellphone company’s spam blocking function or domain-specific reception may be blocking our emails.
To receive emails from bandmaid.tokyo, please update your domain-specific reception settings to authorize our emails, then visit here to resend your confirmation of registration email.

※ Regarding email reception settings: even if you have not changed any settings yourself, some carriers (cell phone companies) have high-security default settings. Please make sure to check all of the above before contacting us.

• The email address you entered was wrong
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